Privacy Policy

Privacy Policy

🔐 Privacy Policy – Poppies Home & Gifts

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1. 🌸 Who We Are

Poppies Home & Gifts is a retail business based in Brechin, Scotland. We sell floristry, home-ware, and gifts both in-store and online.
You can contact us at info@poppieshomeandgifts.co.uk.

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2. 📋 What Information We Collect
We may collect and store the following personal data:
- Name, email address, phone number
- Delivery and billing address
- Purchase history and preferences
- Payment details (processed securely via third-party providers)
- Any messages or inquiries you send us

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3. 🧠 How We Use Your Information
We use your data to:
- Process and deliver orders
- Respond to enquiries and provide customer support
- Send order confirmations and updates
- Improve our products and services
- Send occasional marketing emails (only with your consent)

4. 🔒 How We Protect Your Data
We take data protection seriously. Your information is stored securely and only accessed by authorised staff.
We use trusted third-party services (e.g., Wix, Stripe, PayPal) that comply with GDPR standards.

5. 📤 Sharing Your Data
We never sell your data.
We may share it with:
- Payment processors (e.g., Stripe, PayPal)
- Delivery services (e.g., Royal Mail, courier partners)
- Wix (our website platform) for order processing and analytics

6. 📅 Data Retention
We retain your data only as long as necessary:
- For orders: up to 6 years (for accounting/legal purposes)
- For marketing: until you unsubscribe or withdraw consent

7. 🧾 Your Rights
Under UK GDPR, you have the right to:
- Access your data
- Request corrections
- Request deletion (where applicable)
- Withdraw consent for marketing
- Lodge a complaint with the ICO (Information Commissioner’s Office)

8. 🍪 Cookies
Our website uses cookies to improve your browsing experience. You can manage cookie preferences via your browser settings.

9. 📍 Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with the updated date.

10. 💬 Contact Us
For any questions about your data or this policy, email us at info@poppieshomeandgifts.co.uk.
 

Last updated 24/10/2025